Privacy Policy

IIZA Digital Learning Academy
Effective Date: 29 June 2026

The Insurance Institute of Zambia (IIZA) is committed to protecting the privacy and personal information of all users of the IIZA Digital Learning Academy. This Privacy Policy explains how we collect, use, store, and protect information obtained through our online learning platform.

1. Information We Collect

When you register for or use the IIZA Digital Learning Academy, we may collect information including:

• Full name
• Email address
• Telephone number
• Employer or organisation name
• Professional and educational information
• Course enrollment and learning records
• Assessment and examination results
• Certificates and completion records
• Payment and transaction information where applicable
• Technical information such as device type, browser information, and platform usage data

2. How We Use Your Information

The information collected is used to:

• Create and manage learner accounts
• Provide access to courses and learning resources
• Monitor learning progress and performance
• Issue certificates and records of achievement
• Communicate important course and platform information
• Provide learner support services
• Improve platform functionality and learning experiences
• Meet professional, regulatory, and reporting requirements
• Facilitate corporate learning and workforce development programmes where applicable

3. Sharing of Information

IIZA does not sell, rent, or trade personal information to third parties.

Information may be shared only where necessary with:

• Authorized IIZA personnel and administrators
• Employers or sponsoring organisations where learners are enrolled through corporate programmes
• Accredited partners involved in certification or programme delivery
• Service providers supporting platform operations, hosting, payment processing, or technical support
• Regulatory authorities where required by law

4. Data Security

IIZA implements appropriate administrative, technical, and organisational measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction.

While reasonable precautions are taken to protect information, no online platform can guarantee absolute security.

5. Learning Records and Certification

The Academy maintains records relating to course enrollments, assessments, examinations, certifications, and professional development activities.

These records may be retained for administrative, regulatory, certification, and verification purposes.

6. Cookies and Platform Analytics

The Academy may use cookies and similar technologies to:

• Improve user experience
• Remember user preferences
• Analyse platform performance and usage
• Support security and authentication processes

Users may adjust browser settings to manage cookie preferences; however, certain platform features may not function correctly if cookies are disabled.

7. Third-Party Services

The Academy may contain links to external websites or integrate with third-party services. IIZA is not responsible for the privacy practices or content of external websites and encourages users to review their respective privacy policies.

8. User Rights

Users may request to:

• Access their personal information
• Correct inaccurate information
• Update account details
• Request deletion of personal information where legally permissible
• Withdraw consent for certain communications

Requests may be submitted using the contact information provided below.

9. Retention of Information

Personal information and learning records will be retained for as long as necessary to support learning activities, certification requirements, legal obligations, and institutional record-keeping purposes.

10. Changes to This Policy

IIZA reserves the right to update this Privacy Policy from time to time. Any revisions will be published on the Academy platform and become effective upon publication.

11. Contact Us

For questions regarding this Privacy Policy or the handling of personal information, please contact:

Insurance Institute of Zambia (IIZA)
Lusaka, Zambia
Email: info@iiza.org
Website: www.iiza.org

Insurance Institute of Zambia (IIZA)
Advancing Insurance Knowledge, Skills and Professional Excellence Through Digital Learning.